Log a Support Ticket
Structured issue tracking for FPC-supported systems
Tell us what is happening and which system it affects. Every ticket is logged, prioritised and routed to a consultant who already knows your configuration and environment.
Before You Log
What Happens Next
Your ticket goes straight to the consultants who support your system.
System down?
Log the ticket, then call the support desk.
Support Desk+27 12 940 0650
Faster Resolution
What to Include in a Ticket
The more of this we have up front, the less back-and-forth before a consultant can work on the issue.
- The exact screen, report or process affected
- The steps that lead to the problem
- Any error message, word for word
- When it started and whether it is constant
- How many users are affected
- Any recent change to the system or data
Already an FPC Support Client?
Log the ticket above and a consultant who knows your environment will pick it up.